Do you operate as a virtual assistant or VA service?
No — we specialise in professional transcription and documentation rather than general virtual assistant services.
Our work focuses on accurate, confidential and well-structured documentation for legal, medical, academic and professional clients. This includes transcription of audio recordings, formal reports and specialist documents, rather than day-to-day administrative support.
How do I send work to you?
We aim to make this straightforward and secure.
You can send work by:
- secure email
- encrypted online workflow systems
- secure file transfer services
- post (for physical media or documents, if required)
We’ll advise on the most appropriate and secure method depending on the nature of your material.
Is my work kept confidential?
Yes — confidentiality is central to how we work.
We regularly support clients handling sensitive and regulated material. All work is managed securely, in line with GDPR requirements, and handled by vetted UK-based professionals. Confidentiality agreements and data processing agreements can be provided if required.
How does pricing work?
We operate on a pay-as-you-go basis, with clear pricing agreed in advance.
Rates are straightforward and transparent, with no hidden charges. You’ll always know the cost before work begins.
Do you take on one-off projects as well as ongoing work?
Yes.
We support both one-off projects and ongoing arrangements, depending on your needs. Many clients work with us on an ad-hoc basis, while others use the service regularly.
How quickly can work be completed?
Turnaround times depend on the nature, length and complexity of the material.
We’ll always confirm realistic timescales before starting and keep you informed throughout the process. Our focus is on accuracy and reliability, rather than rushing work at the expense of quality.
What formats do you work with?
We can work with most common audio and document formats.
If you’re unsure whether your files are suitable, just ask — we’re happy to advise.
How do I pay?
Invoices are issued monthly, with standard payment terms agreed in advance.
Payment is usually made by BACS, and alternative arrangements can be discussed if required.
Where are you based, and who do you work with?
We are UK-based and work with clients across the UK and internationally.
We regularly support professionals from a wide range of sectors and are experienced in working with different accents, dialects and specialist terminology.
A selection of anonymised client feedback can be found here.
How do I get started?
Simply get in touch to discuss your requirements.
We’ll confirm scope, pricing and timescales before any work begins.