Updated: March 2026

1. Introduction

We are committed to safeguarding the privacy of our website visitors, clients, transcription workers, and purchasers of our digital products.

This Privacy Policy applies where we act as a data controller in relation to personal data processed through this website, in the course of providing transcription and typing services under the name Outsource Typing, and in relation to the sale of digital products (including ebooks).

We will ask you to consent to the use of cookies when you first visit our website.

In this policy, “we”, “us” and “our” refer to Fiona Frame, sole trader, trading as Outsource Typing.

2. Personal data we process

We may process the following categories of personal data:

2.1 Website usage data

Information about your use of our website, including IP address, browser type, pages visited, referral source, and navigation paths.
Purpose: website administration and improvement
Legal basis: legitimate interests

2.2 Enquiry and correspondence data

Information you provide when contacting us, including name, email address, and message content.

Purpose: responding to enquiries and record-keeping
Legal basis: legitimate interests

Information may be processed using secure third-party systems (such as email and form providers) to facilitate communication and enquiry handling.

2.3 Client service data

Personal data supplied by clients in the course of providing transcription or typing services. This may include names, contact details, and content contained within audio files or documents.
Purpose: service delivery
Legal basis: performance of a contract

2.4 Digital product transaction data

Information relating to the purchase of ebooks or other digital products, including contact details and transaction records.
Purpose: processing purchases and maintaining financial records
Legal basis: performance of a contract and compliance with legal obligations

2.5 Marketing and newsletter data

Email addresses and related details where you have opted in to receive marketing communications.
Purpose: sending newsletters and updates
Legal basis: consent

2.6 Recruitment and transcription worker data

Information provided by transcription workers or applicants, such as CVs and contact details.
Purpose: recruitment, onboarding, and future work opportunities
Legal basis: consent and legitimate interests

2.7 Work-related availability information

Such as general availability for work, scheduling preferences, or holiday notifications provided by contractors or collaborators.
Purpose: recruitment, onboarding, coordinating work and availability, and offering future work opportunities.
Legal basis: legitimate interests (to coordinate projects, allocate work, and manage scheduling) and consent where individuals voluntarily provide availability information.

3. File transfers and service delivery

Our website does not accept file uploads for transcription or typing services.

Client files are exchanged using secure third-party platforms selected by us, including dedicated transcription workflow systems, secure file transfer services, or email. Where files are downloaded locally for processing, they are stored only on secure, encrypted devices in accordance with our data protection procedures.

We are unable to access or work within clients’ internal systems, portals, or proprietary platforms. Where cloud-based storage is used, this is either via platforms selected by us or through limited access to a client’s own cloud storage account for the sole purpose of retrieving or returning files.

Client data is accessed only for the purpose of delivering the agreed services and is handled in accordance with this Privacy Policy. In providing transcription and typing services, we may act as a data processor on behalf of our clients and, where required, enter into a Data Processing Agreement in accordance with Article 28 of the UK GDPR.

4. Third-party services

In the course of providing our services and operating our business, we may use reputable third-party tools for:

  • transcription workflow management

  • secure file transfer

  • cloud storage access (where requested by clients)

  • email communications

  • website hosting

  • analytics

  • marketing and newsletter delivery

These services are used only where necessary and are selected with data protection and security in mind. We do not sell personal data to third parties.

Where subcontractors are engaged, they are based in the United Kingdom and are bound by strict confidentiality and data protection obligations, and operate in accordance with our security procedures.

5. Payments

We do not accept payments for transcription services directly through this website. Service invoices are issued separately and paid by bank transfer.

Payments for digital products purchased via this website are processed by third-party payment providers. We do not store payment card details.

6. International data transfers

We are based in the United Kingdom and primarily process data within the UK.

Where third-party services process data outside the UK, appropriate safeguards are relied upon in accordance with UK GDPR.

7. Data retention

Personal data is retained only for as long as necessary for the purpose for which it was collected.

  • Audio files are removed from local systems within 48 hours and retained within workflow systems for a limited period (currently up to 72 days) before deletion

  • Transcripts are removed from local systems within 48 hours of completion unless otherwise agreed

  • Marketing data is retained until you unsubscribe or request deletion

  • Recruitment data is retained only where relevant to future opportunities

8. Quality assurance and training

In limited circumstances, anonymised excerpts of completed work may be retained for internal quality assurance or training purposes. Any such material is carefully reviewed to ensure that individuals cannot be identified and that no sensitive personal data is retained.

9. Your rights

You have the right to:

  • access your personal data

  • request correction or deletion

  • restrict or object to processing

  • withdraw consent for marketing communications at any time

Requests can be made free of charge unless manifestly unfounded or excessive.

10. Cookies and analytics

We use cookies to operate and analyse our website. This includes the use of analytics tools to understand website traffic and usage patterns.

You can control or disable cookies through your browser settings.

11. Amendments

We may update this Privacy Policy from time to time. The latest version will always be published on our website.

12. Contact details

Outsource Typing
Owner and Data Controller: Fiona Frame
Business contact details are published on our website.