Outsource Typing

Last updated: January 2026

1. ABOUT US

1.1 This website is owned and operated by Outsource Typing, a business operated by Fiona Frame (“we”, “us”, “our”).

1.2 These Terms and Conditions (“Terms”) govern:

  • Use of this website;

  • Professional transcription and typing services (“Services”); and

  • Digital products, including downloadable ebooks (“Digital Products”).

1.3 By using this website, submitting an enquiry, commissioning Services, or purchasing a Digital Product, you agree to be bound by these Terms and our Privacy Policy.

2. USE OF THE WEBSITE

2.1 Content on this website is provided for general information only.

2.2 We reserve the right to amend, update, or remove website content at any time.

2.3 You must not use this website for unlawful purposes or in a way that infringes the rights of others.

PART A – TRANSCRIPTION & TYPING SERVICES

3. SERVICES PROVIDED

3.1 We provide human-led transcription, audio typing, and related administrative services across all industries, including legal, medical, academic, research, business, and general transcription.

3.2 Services are provided on a best-efforts basis. Due to factors such as audio quality, speaker clarity, accents, and background noise, 100% accuracy cannot be guaranteed.

3.3 Automated or AI transcription is not used unless expressly agreed in writing.

4. CLIENT RESPONSIBILITIES

4.1 You are responsible for:

  • Providing the best possible audio quality;

  • Clearly specifying requirements, formatting, and deadlines;

  • Supplying specialist terminology where relevant.

4.2 Poor-quality recordings may result in inaudible sections or reduced accuracy. We are not responsible for errors caused by unclear source material.

5. TURNAROUND TIMES

5.1 Turnaround times depend on file length, volume, audio quality, subject matter, and workload.

5.2 Any turnaround time provided is an estimate unless agreed otherwise in writing.

6. REVISIONS

6.1 Revisions are not included unless agreed in advance.

6.2 Additional work requested after delivery may incur further charges.

7. DATA HANDLING & CONFIDENTIALITY

7.1 Personal data is handled in accordance with our Privacy Policy, which forms part of these Terms.

7.2 Files may be transferred using email, ScribeManager, WeTransfer, or client-provided platforms (e.g. Google Drive, where requested).

7.3 This website does not accept file uploads.

7.4 Audio files are retained:

  • On ScribeManager for up to 72 days; and

  • On local systems for no longer than 48 hours after completion.

7.5 Transcripts are deleted from local systems within 48 hours of delivery unless otherwise agreed.

7.6 All subcontractors are UK-based, bound by confidentiality agreements, and follow strict data-handling procedures. All files are handled via secure, password-protected systems, and stored only on encrypted devices where applicable.

7.7 Fully anonymised samples may occasionally be retained for training or quality-control purposes.

7.8 Where we process personal data on behalf of the client in the course of providing services, such processing is governed by a Data Processing Agreement in accordance with Article 28 of the UK GDPR. Our standard Data Processing Agreement is available on request.

8. PAYMENTS & CANCELLATIONS (SERVICES)

8.1 Payment is usually required upfront, depending on the project.

8.2 Payments for Services are accepted by bank transfer (BACS) against invoice.

8.3 Cancellations must be notified within 24 hours. Work already commenced may be chargeable.

9. LIMITATION OF LIABILITY (SERVICES)

9.1 We are not liable for:

  • Errors caused by poor audio quality;

  • Indirect or consequential losses;

  • Decisions made based on transcripts supplied.

9.2 Our total liability is limited to the value of the Services supplied for the relevant project.

PART B – DIGITAL PRODUCTS (EBOOKS)

10. DIGITAL PRODUCTS

10.1 Digital Products are electronic publications supplied by download. No physical goods are provided.

11. LICENCE & PERMITTED USE

11.1 When you purchase a Digital Product, you are granted a personal, non-transferable, non-exclusive licence for your own use.

11.2 You must not copy, share, resell, distribute, or reproduce the Digital Product or make it available to others.

11.3 All intellectual property rights remain with us.

12. REFUNDS (DIGITAL PRODUCTS)

12.1 Digital Products are non-refundable once downloaded, in accordance with UK consumer law on digital content.

12.2 By purchasing and downloading a Digital Product, you acknowledge that you waive your statutory right to cancel once delivery has begun.

13. NO GUARANTEES

13.1 Digital Products are provided for educational and informational purposes only.

13.2 We do not guarantee employment, income, business success, or acceptance by any transcription company or client.

13.3 Outcomes depend on individual effort, skills, experience, and external factors.

PART C – GENERAL TERMS

14. INTELLECTUAL PROPERTY

All website content, Services, and Digital Products are protected by copyright and intellectual property laws.

15. THIRD-PARTY TOOLS & LINKS

We are not responsible for third-party websites, platforms, tools, or services referenced or linked from this website.

16. TERMINATION

We reserve the right to suspend or terminate access where these Terms are breached.

17. INDEMNITY

You agree to indemnify us against claims arising from misuse of our Services or Digital Products.

18. LIMITATION OF LIABILITY (GENERAL)

Nothing in these Terms limits liability where such limitation is unlawful under UK law.

19. GOVERNING LAW

These Terms and Conditions are governed by the laws of Scotland, and the Scottish courts have exclusive jurisdiction.

20. CONTACT DETAILS

Email: fiona@outsource-typing.com