Client Reviews

To see if using our outsourced typing services might be right for you, take a look at our reviews, ranging from when we established in 2011 to present date.  Further Google Reviews can also be found here.

I needed some assistance with the transcription of interviews for my final year undergraduate dissertation. I did quite a bit of research in finding a good typing service and came across Fiona’s outsource-typing website. I was in need of a quality service but more importantly a service I could trust; there are quite a few opportunists out there! I am so glad I found Fiona and would highly recommend her service to others. Fiona offered me a very reasonable price with student discount included. Although we had agreed on the price and the amount of work beforehand, Fiona was very accommodating and patient. During my dissertation I was unsure of the quantity of transcription work which had to be completed – as it turned out it was more than I had anticipated. Even still, the turn-around on transcriptions was very prompt, detailed, accurate and excellently presented. I am now working as a postgraduate student and Fiona will be the first person I turn to when I need future transcription work done.
Postgraduate student (Nov 2012)

I am delighted to have found Fiona. She offers a fast, accurate, intelligent and sensibly priced service, and fully respects the need for client confidentiality. She is a pleasure to deal with, and will travel the extra mile to help.
Chartered Psychologist/Expert Witness (Nov 2012) 

With so many doom and gloom stories emerging about bad customer service recently, it’s great to give Fiona (and me) something to smile about. Fiona worked tirelessly on a last-minute request for assistance with a PowerPoint presentation to celebrate a milestone life event. Fiona gave the presentation her full and prompt consideration, while listening patiently to my needs to enhance the credibility of the presentation. Fiona also worked with me closely to mitigate any potential problems. Therefore, I would wholeheartedly recommend Fiona on the basis of her long-standing career, genuine expertise, professionalism and high levels of service and quality. In addition, Fiona has the natural ability to recognise a good idea, whether it came from my mind or her own, to deliver quality every time. In terms of professionalism, best practice and superior performance, I would recommend Fiona unreservedly.
I Law (Dec 2013)

I contacted Fiona on very short notice. She responded quickly with a very reasonable quote and delivered a perfect product earlier than promised. Her work allowed us to advance our technical manual set ahead of the deadline mandated by the regulator. Without reservation I recommend Fiona and her group at Outsource Typing for any work you need performed flawlessly and timely!
Director, Regulatory Compliance, Major Airline (Jan 2014)

Fiona typed up our first documents within 24 hours. We’re really happy with her work! We will use her again and recommend her.
Sales Director, Marketing Agency (Jun 2014)

Fiona provides an excellent secretarial and administration service. I had a complex project, involving old family records and correspondence, and Fiona has tackled this with great skill and commitment. Costs are very reasonable and accuracy is high. Fiona’s service is prompt and flexible, and is clearly developed from years of experience. Fiona maintains high professional standards and I will ask for her help in future without hesitation.
David R Fortune, C.A. (Jun 2014) 

I have been using the services from Fiona at Outsource Typing for several years now. I have always found her to be very reliable and fast. Accessing her services is easily done via Dropbox. I would highly recommend Fiona to anyone who is looking for virtual PA or audio typing assistance.
HR Consultant (Nov 2015) 

I have used Fiona for all my secretarial work for the past year. I have found her to be reliable, exceptionally accurate and to have very fast turnaround for reports (either same or next day in general). Fiona always gives good notice of taking leave and offers to arrange alternative cover. She is also very good at responding to emergency requests! I cannot recommend Fiona highly enough to you.
– Consultant Psychologist/Expert Witness (Sep 2016)

We have used Fiona for our CVs for some time – it’s great for us as the work is turned around fast (as required in our business) and if she is ever unable to do so she will always communicate this quickly which is really appreciated.
Recruitment Consultant (Sep 2016) 

I am delighted to provide a reference for Outsource Typing led by Fiona Frame. I have been using Fiona for my medical and medico-legal reports for over five years and the service has always been prompt and accurate, and uncomplaining in spite of my variable dictation skills. Therefore I have no hesitation in recommending Outsource Typing unreservedly.
Consultant Occupational Health Physician (Sep 2016)  

IPA has used Outsource Typing for a range of administrative tasks and all have been completed in a timely, efficient and highly professional manner. Transcription of meeting notes has been particularly useful to us. We consider Outsource Typing services very good value for money – highly recommended!
President, International Play Association (May 2017) 

I have worked with Fiona for the past two years and she has become an essential part of my ability to deliver prompt and accurate reports and correspondence to clients.  Her turnaround time is always excellent (usually the same day, even when provided to her late in the day!), and the quality of the work means that any further editing is minimal.  Importantly, she will always advise well in advance of any holidays, etc to allow work to be programmed.  I would have no hesitation in recommending Fiona to you.
Managing Director, Property Consultancy (Sep 2017) 

We have worked with Fiona at Outsource Typing for a number of years and she does all of our transcription work including individual interviews and focus groups.  We have used a number of transcription agencies in the past Fiona is the best by some way.  The quality of her work is excellent and she always delivers on time.  She is a pleasure to work with, listening carefully to what we need and really adding value to our organisation.  She is very responsive (even at short notice) and her range of skills impressive.  She has worked with us on other PA and administration tasks and I have always been really pleased with the results.  I would have no hesitation at all in recommending Fiona – she’s a gem.
– Director, Research & Evaluation Company (Sep 2017) 

We are very pleased with the service provided by Outsource Typing. Fiona is professional, accommodating and always happy to assist. The team offer an efficient, reliable and flexible service. Thank you for a job well done.
 (Oct 2017)

Your paper helped me enormously and I used it as a script for my speech to the Award winners with the Minister.  Receiving it from you so soon after we sent you a first draft and the presentation you created was [a] great boost to our morale. We made 100 copies of the paper as it contained all the contact details of the Award winners and they were snapped by up by those present.  The look you created matched our ambition for the event. It was very well received.
Registered UK Children’s Charity (Oct 2017)

Fiona and her team always do their best to accommodate our copy typing requests and timescales. The output is of a high quality, meets our requirements and is often delivered ahead of schedule. Good communication is maintained throughout.
Education Technology Company, UK (Feb 2019)

“Fiona has always provided us with a friendly, quick and professional service.”
Solicitor (Feb 2019)