FAQ

What is a Virtual Secretary or Virtual Assistant (VA)?
A VA, aka Virtual Secretary, is an entrepreneur who provides professional administrative, marketing, clerical, book keeping, payroll, website, SEO or social media tasks for your business, assisting clients from a home office.  We provide specialist typing and transcription and administrative tasks.  For a full definitive list of tasks we can carry out, see “Services” for further details, or visit our blog.

How do I send my work to you?
Whichever way you prefer. You may want to email to our secure address, you can use Dropbox (fast and secure), send mini-cassettes by post, send documents by post or scan and email them to us. If documents are sensitive or confidential, we recommend using Recorded or Special Delivery offered via Royal Mail.

What am I agreeing to when/if I go ahead?
There is no minimum requirement of work: you can send whatever you like, whenever you like.  Clients are billed on a monthly basis at the end of the month in which the work was completed.  You only pay for work undertaken and per task and, as we are self-employed, there is no need to worry about pension contributions, sick pay, etc., as with permanent contracted members of staff.  Read more about “Benefits” to hiring a VA here.

How quickly can I have my work back to me?
Our hours are Monday to Friday, 9am to 5pm.  We aim to complete and return work to our clients within 24-48 hours, with the exception of very lengthy audio dictation or interviews.  Audio typing under an hour’s duration can be returned quickly; over an hour can take longer, e.g. 2-3 days.  We take pride in keeping in touch with our clients to keep them informed and giving a transparent service; we can always provide you with an estimate.

How much does it cost?
See “Prices” for further details.

What formats do you accept?
All types of dictated audio sound file format are accepted.  We also accept scanned handwritten work for copy typing, or alternatively this can simply be sent by post.  We also accept mini-cassette tapes, which can be sent by post.

What about confidentiality?
This is extremely important to us.  The methods and ways in which we carry out your work are such that everything is secure and up-to-date in terms of spyware, malware, anti-virus and password protection.  We can encrypt and password protect documents if required.  We are registered under the Data Protection Act 1998.  No physical documents are stored: everything is electronic.  Furthermore, all finished work saved onto a hard drive will be permanently deleted 48 hours after completion, and sooner, if this is specifically requested.  We have completely ensured that everything is safe, the materials we handle are virus-checked and safe to send and receive, thus there is no threat to the safety of client’s documentation and files.  We are happy to sign any Confidentiality or Non-Disclosure Agreements.  Further information can be found in our document “Information for Clients” – email us for a copy.

Which areas of the UK do you cover?
The beauty of being a VA is that there is no geographical limit to the assistance you can provide businesses and individuals – all over the UK, and the world!